Duties/Responsibilities:
1. Billing & Invoicing:
o Prepare and issue accurate invoices for services rendered, ensuring that all charges are correctly applied to the client accounts.
o Review client agreements and service level contracts to ensure billing accuracy.
o Resolve billing discrepancies and ensure customer satisfaction with regard to invoicing.
2. Accounting & Financial Reporting:
o Maintain billing records, ensuring that all documentation is up to date and compliant with company policies.
o Work with the finance team to generate accurate financial reports and provide insights into billing data.
3. Process Improvement:
o Continuously assess billing processes and identify areas for improvement to enhance accuracy and efficiency.
o Leverage advanced Microsoft Excel skills to create reporting templates, automate tasks, and streamline workflows.
o Develop and maintain macros or other automation tools for enhancing the billing function.
4. Client Relationship Management:
o Work directly with clients to address any billing inquiries or concerns in a professional and timely manner.
o Provide clients with necessary documentation and explanations related to their invoices or account statuses.
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